FAQs

  • After Delivery - Why was my order shipped without tracking?

You can view it through "My Order", "Order Details" and "Logistics Details", or check the location of your package through the website https://www.17track.net/en . Please check whether you have selected a suitable logistics company before inquiring. If the website is not available, please contact the seller for advice. 

 

  • How to claim a warranty (returns, repairs and refunds)

If there is a problem with your product, please submit the order number and related problem description, evidence, bill and other information to the seller through the website letter, and the seller will communicate with you.

Please follow our warranty process carefully to minimize delays:

1. Describe your product problem in detail: What happened? when? How did this happen? Please also include your full order number and product code (SKU number).

2. Tell us what steps you took to resolve the problem.

3. Provide the barcode indicated on the product.

4. Send clear photos or videos showing defects: please shoot in good light.

NOTE: Photos/videos are best taken in sharp, in-focus, well-lit situations and at close to medium distances. This allows us to identify and verify issues. We will always try our best to help you. Thank you for providing all of the above information in advance.